CUSTOMER SERVICE
SHIPPING
SHIPPING CHARGES
NOTICE: We are currently experiencing order processing and delivery delays. We appreciate your understanding and are committed to delivering your order as soon as possible. Express Shipping Service is also temporarily unavailable. We apologize for any inconvenience.
Order Total Standard Shipping
Orders Under $100 Free
Orders Over $100 Free

To the best of our ability every order is processed and shipped within 1-2 business days.

Estimated delivery times from warehouse dispatch:

NSW Metro 2 business days
  Regional 2 - 3 business days
VIC Metro & Regional 4 business days
QLD Metro 4 business days
  Regional 5 - 6 business days
TAS Metro & Regional 5 - 6 business days
SA Metro 3 - 4 business days
  Regional 5 - 6 business days
NT Metro 5 - 6 business days
WA Regional 6 - 9 business days


You can check the status of your order by going to My Account and viewing order status.

For any queries please contact Customer care on 1800 661 392 or Click here to send an email. Please have your order number ready.

DELIVERY RULES & RESTRICTIONS

We will deliver the goods in accordance with the delivery option selected by you during the order process.

Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).

Cremedelamer.com.au does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order ‘hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

DELIVERY ADDRESSES

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We accept orders to P.O Box addresses.

We're sorry La Mer Online only delivers online orders to Australia addresses.