CUSTOMER SERVICE
SHIPPING

IMPORTANT SHIPPING NOTICE:
Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible. We thank you for your patience at this time. LEARN MORE


SHIPPING CHARGES
Order Total Standard Shipping Express Shipping
Orders Under $50 $5.00 $10.00
Orders Over $50 Free $5.00

While we endeavour to process all orders as quickly as possible, please note shipping times with be longer during peak promotional periods. Please expect a delay of 5-8 business days during these times. To the best of our ability orders are dispatched within 1-2 business days.

Estimated delivery times from warehouse dispatch:

NSW Metro 2 business days
  Regional 2 - 3 business days
VIC Metro & Regional 4 business days
QLD Metro 4 business days
  Regional 5 - 6 business days
TAS Metro & Regional 5 - 6 business days
SA Metro 3 - 4 business days
  Regional 5 - 6 business days
NT Metro 5 - 6 business days
WA Regional 6 - 9 business days


You can check the status of your order by going to My Account and viewing order status.

For any queries please contact Customer care on 1800 661 392 or Click here to send an email. Please have your order number ready.

DELIVERY RULES & RESTRICTIONS

We will deliver the goods in accordance with the delivery option selected by you during the order process.

Most orders are dispatched within 1-2 business days (processing time does not include weekend days).

Orders placed on Saturday and Sunday will begin to dispatch the following Monday.

Orders with Express Shipping (for Australian orders only) will be dispatched the same day if received by 11am Monday to Friday AEST.

Click here to check if your suburb is within the Express Post network.

Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.

Cremedelamer.com.au does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order ‘hidden' at the address. We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.

DELIVERY ADDRESSES

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

We accept orders to P.O Box addresses.

We're sorry La Mer Online only delivers online orders to Australia addresses.